Terms and Conditions

Welcome to Mataari. By using our website and purchasing from us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

  • This website is operated by Mataari (“we,” “our,” “us”).

  • By accessing or purchasing through our site, you agree to these Terms & Conditions, our Privacy Policy, and all applicable laws.

  • We reserve the right to update or change these Terms at any time. Continued use of our site implies acceptance of the revised terms.

2. Products & Services

  • All products displayed on our website are described as accurately as possible. However, slight variations in color, design, or size may occur due to screen resolutions or craftsmanship.

  • We reserve the right to discontinue or modify any product without prior notice.

3. Pricing & Payments

  • Prices are listed in USD ($) and include applicable taxes, unless stated otherwise.

  • We reserve the right to update pricing at any time without prior notice.

  • Payments must be made using the secure payment options available on our website. Mataari is not responsible for delays or failures caused by third-party payment gateways.

4. Orders & Acceptance

  • Once you place an order, you will receive an email confirmation. This is only an acknowledgment, not acceptance.

  • Your order is accepted when we dispatch the product to you. We reserve the right to cancel or refuse any order due to stock availability, payment issues, or fraudulent activity.

5. Shipping & Delivery

  • We aim to ship products within the timelines mentioned on the website, but delays may occur due to unforeseen circumstances.

  • Mataari is not responsible for delays caused by courier partners, customs, or external factors.

  • Risk of loss passes to you once the product has been handed over to the courier.

6. Returns & Exchanges

  • Returns and exchanges are accepted only under conditions specified in our Return & Exchange Policy.

  • Customized, engraved, or personalized jewelry is non-returnable and non-refundable.

  • The product must be unused, in original condition, and accompanied by the original packaging and invoice for returns to be processed.

7. Intellectual Property

  • All content, including text, images, designs, and logos on this website, are the intellectual property of Mataari.

  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. User Responsibilities

  • You agree not to misuse our website for fraudulent activity, unauthorized access, or illegal purposes.

  • You are responsible for maintaining the confidentiality of your account details and password.

9. Limitation of Liability

  • Mataari is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our liability in any case is limited to the value of the product purchased.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions shall be governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of [Your City/State].

11. Contact Us

For questions, concerns, or support, please reach us at:
Mataari Customer Care
Email: info@mataari.com