Shipping & Delivery

At Mataari, every piece is prepared, inspected, and packaged with care before making its way to you. We understand how exciting it is to receive your jewelry, whether it's for yourself, a gift, or a special occasion.

Below you'll find everything you need to know about order processing, shipping, tracking, and delivery.

Order Processing

Once your order is placed, you will receive an order confirmation at the email address provided during checkout.

Before shipment, each order goes through our preparation and quality-check process.

Orders are generally processed within 1-2 business days.

Please note that processing time is separate from shipping time.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

During holidays, promotional periods, new collection launches, or other high-volume periods, processing may take slightly longer.

Made-to-Order & Customized Jewelry

Made-to-order, customized, personalized, engraved, or specially prepared pieces may require additional processing time.

Where applicable, the estimated preparation time will be displayed on the product page or communicated to you after your order is placed.

If your order contains both ready-to-ship and made-to-order items, they may be shipped together once all items are ready unless otherwise arranged.

Shipping Within the United States

We offer shipping to eligible addresses across the United States.

Available shipping options and applicable charges will be displayed at checkout based on your order and delivery destination.

Estimated Delivery

Once your order has been dispatched, estimated delivery is generally:

Standard Shipping: 4-6 business days
Expedited Shipping: 1-2 business days

Delivery estimates begin after your order has been processed and shipped.

Please remember that delivery dates are estimates and cannot always be guaranteed.

Shipping Charges

Applicable shipping charges will be displayed at checkout before payment.

If Mataari offers complimentary shipping based on a minimum order value or promotion, the applicable conditions will be displayed on the website or at checkout.

Any expedited or premium shipping charges are generally non-refundable unless otherwise required by applicable law.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.

Tracking information may take some time to update after the carrier receives your package.

We recommend monitoring your tracking details regularly once your order is in transit.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Before placing your order, please verify:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number

  • City and state

  • ZIP code

  • Phone number and email address

If you notice an error after placing your order, please contact Mataari Customer Support [info@mataari.com] as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

Secure Delivery

Because jewelry can be valuable, certain orders may require a signature upon delivery.

If a signature is required, please ensure that someone is available at the delivery address to receive the package.

Delivery requirements may vary depending on the order value, destination, and shipping carrier.

Delivery Delays

Although we work to have every order delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

  • Severe weather

  • Carrier delays

  • High-volume holiday periods

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Natural disasters

  • Other unexpected events affecting shipping networks

Mataari will assist where reasonably possible, but carrier-related delays after dispatch may be outside our direct control.

Package Marked “Delivered” but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please:

  1. Check around your property and usual delivery locations.

  2. Ask household members or neighbors if they accepted the package.

  3. Check with your building reception, concierge, or management, where applicable.

  4. Contact the shipping carrier using your tracking information.

If you still cannot locate the package, please contact Mataari Customer Support with your order number and tracking information.

We will review the available information and assist you with the appropriate next steps.

Lost Packages

If your package appears to be lost in transit, please contact our Customer Support team.

We may need to open an investigation or claim with the shipping carrier before determining the appropriate resolution.

Carrier investigations can take additional time, and we appreciate your patience while the matter is reviewed.

Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it whenever possible.

If the jewelry inside is damaged, contact Mataari within 24 hours of delivery and provide:

  • Your order number

  • Clear photographs of the outer packaging

  • Photographs of the jewelry

  • Photographs of any damage

  • A brief description of the issue

Please keep the original packaging until our team has reviewed your request.

For additional information, please review our Returns & Exchanges Policy.

Refused & Undeliverable Packages

If an order is returned to Mataari because of:

  • An incorrect or incomplete shipping address

  • Repeated unsuccessful delivery attempts

  • Refusal of delivery

  • Failure to collect the package

  • Other customer-related delivery issues

additional shipping or handling charges may apply.

Any eligible refund will be handled according to our Returns & Exchanges and Refund policies.

International Shipping

International shipping availability, charges, and estimated delivery times are displayed at checkout where available.

International Shipping: $30 USD. Import duties, VAT/GST and other applicable taxes are not included and may be payable by the recipient upon delivery.

Unless specifically stated otherwise, these charges are not included in the product price or shipping charge paid to Mataari and are the customer's responsibility.

Customs processing may also cause additional delivery delays.

Need Help With Your Delivery?

Our Customer Support team is here to assist you with shipping and delivery questions.

Email: info@mataari.com

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.

Thank you for choosing Mataari. We look forward to delivering something beautiful to you.

Last Updated: September 2026