Shipping Policy

Effective Date: 22/09/2025

At Mataari, we are committed to ensuring your jewelry reaches you securely and on time. Each piece is packaged with the utmost care and delivered through trusted shipping partners.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

  • We offer standard and expedited shipping options at checkout.

  • Delivery timelines vary based on destination and shipping method selected:

    • Standard Shipping (USA): 5–7 business days

    • Expedited Shipping (USA): 2–3 business days

  • Shipping rates are calculated at checkout and depend on order value, destination, and chosen shipping method.

3. Shipping Restrictions

  • We currently ship within the United States.

  • We do not ship to APO/FPO addresses, or countries restricted by U.S. regulations.

4. Duties & Taxes

  • For domestic U.S. orders, sales tax will be applied where required by law.

5. Order Tracking

  • Once shipped, you will receive a tracking number to monitor your order’s journey.

  • Mataari is not responsible for delays caused by carriers, weather conditions, or unforeseen circumstances beyond our control.

6. Lost, Stolen, or Damaged Packages

  • If your package is lost or stolen after delivery confirmation, Mataari cannot be held responsible.

  • In case of damage during shipping, please contact us within 48 hours of delivery with photos of the product and packaging for assistance.

7. Contact Us

For shipping-related questions, please contact our Client Care team:
📧 Email: info@mataari.com
🌐 Website: www.mataari.com