Return & Refund
At Mataari, we take pride in curating timeless jewelry crafted with exceptional detail and quality. Each piece is designed to bring elegance to your moments. To preserve the integrity of our collections, we maintain a strict return and exchange policy as outlined below.
1. General Policy
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No refunds are offered on any purchases.
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Exchanges are accepted only under the conditions specified for each product category.
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All items must be returned in their original condition, unworn, with original packaging, certificates (if any), and proof of purchase.
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Mataari reserves the right to deny an exchange if the product shows signs of wear, damage, or alteration.
2. Premium Artificial Jewelry
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Eligible for exchange within 7 days of delivery.
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A 30% restocking fee will be applied to all exchanges.
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Customers are responsible for shipping costs during exchange, unless the item was delivered defective or incorrect.
3. Premium Silver 925 Jewelry
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No return or exchange policy applies.
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Due to the nature and value of sterling silver, all sales of Premium Silver 925 Jewelry are final.
4. Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please notify our Client Care team within 48 hours of delivery with photos of the item and packaging.
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In such cases, an exchange will be arranged at no additional cost.
5. Exchange Process
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Contact info@mataari.com with your order number and reason for exchange.
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Once approved, you will receive return authorization and shipping instructions.
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Ship the item securely with original packaging.
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After inspection, the exchange process will be initiated per the terms above.
6. Contact Us
For assistance, please reach out to:
Email: info@mataari.com
Website: www.mataari.com